Last updated: 5th November 2026
These Terms & Conditions (“Terms”) apply to all services provided by Handyman Classic Service Singapore, trading as Handyman Classic Service (“we”, “us”, “our”). By booking a service or using our website, you (“the Customer”) agree to these Terms.
1. Our services
1.1 We provide home and office repair services in Singapore, including door repair, choke clearing, plumbing, electrical work, drilling and mounting, and painting.
1.2 Regulated plumbing works are carried out by a PUB Licensed Plumber, and electrical works by an EMA Licensed Electrical Worker, as Singapore law requires.
1.3 We may decline any job that is unsafe, not allowed by law, or outside our expertise.
2. Quotations
2.1 Quotes given over WhatsApp, phone or email are estimates based on the photos and details you provide.
2.2 The final price is confirmed on site before work starts. If the work needed differs from what was described, we will tell you the revised price and only continue with your agreement.
2.3 Unless stated otherwise, quotes are valid for 14 days.
3. Bookings, access and site conditions
3.1 A booking is confirmed once we confirm the date and time by message.
3.2 You must give us safe access to the work area and make sure an adult (18 or above) is present during the job.
3.3 Please clear small items and valuables from the work area. We take care to protect floors and furniture, but we are not responsible for items left in the way.
3.4 You must tell us about any concealed pipes, wires or other hidden services you know of before we drill or hack.
4. HDB, condo and building rules
4.1 We schedule noisy works, such as drilling, within the hours allowed by HDB or your condo management.
4.2 For works that need an HDB renovation permit or management approval, you are responsible for getting the approval unless we agree in writing to apply on your behalf.
5. Payment
5.1 Payment is due when the job is completed, unless agreed otherwise. We accept PayNow, bank transfer and cash.
5.2 For larger jobs, such as full-unit painting or door replacement, we may ask for a deposit of 30% before work starts.
5.3 All prices are in Singapore dollars.
6. Cancellation and rescheduling
6.1 You may cancel or reschedule free of charge with at least 24 hours’ notice.
6.2 For later cancellations, or if we cannot access the site at the booked time, we may charge a call-out fee of $100.
6.3 Deposits for custom-ordered items, such as doors or digital locks, are non-refundable once the item has been ordered.
7. Workmanship warranty
7.1 We give a 7-day warranty on our workmanship from the date of completion. If a problem caused by our work appears within this period, we will fix it at no charge.
7.2 The warranty does not cover:
- Parts or products supplied by the Customer
- Normal wear and tear, misuse, accidents or damage by others
- Problems caused by existing defects, such as old pipes, weak walls or faulty wiring outside the work area
- Chokes that come back because of what is flushed or poured down the drain after we leave
- Work altered or repaired by someone else after our visit
7.3 Parts we supply carry the manufacturer’s warranty, where one is given.
8. Liability
8.1 We carry out all work with reasonable care and skill.
8.2 We are not liable for damage caused by hidden conditions we could not reasonably have known about, such as concealed pipes or wiring that you did not tell us about.
8.3 To the extent the law allows, our total liability for any claim is limited to the amount you paid for the job concerned. We are not liable for indirect losses, such as loss of income.
8.4 Nothing in these Terms limits liability that cannot be limited under Singapore law.
9. Complaints
If you are unhappy with our work, please contact us within 5 days of completion at handymanclassicservice@gmail.com. We will respond within 2 working days and try to resolve the matter fairly.
10. Website use
Content on this website, including text and photos, belongs to us and may not be copied without permission. Prices and information on the website are a guide only and may change without notice.
11. Changes to these Terms
We may update these Terms from time to time. The version on our website at the time of your booking applies.
12. Governing law
These Terms are governed by the laws of Singapore. Any dispute is subject to the jurisdiction of the Singapore courts. Small claims may be brought to the Small Claims Tribunals.
Privacy Policy
Last updated: 5th November 2026
This Privacy Policy explains how Handyman Classic Service collects, uses, discloses and protects your personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Personal data we collect
- Contact details: name, phone number, WhatsApp number, email address
- Service details: service address, property type, and a description of the job
- Photos and videos you send us of the work area
- Payment records: amount, date and payment method. We do not store card numbers.
- Website data: browser type, pages visited, and cookies (see section 7)
We do not ask for your NRIC number. If you share one with us by mistake, we will delete it upon request.
2. How we use your data
- To respond to enquiries and give quotes
- To schedule, carry out and follow up on jobs, including warranty claims
- To issue invoices and receipts, and keep records required by law
- To improve our services and website
- To send you service reminders or offers, only if you have agreed to receive them
3. Consent
By contacting us or booking a service, you consent to us collecting and using your personal data for the purposes above. You may withdraw consent at any time by contacting our Data Protection Officer at handymanclassicservice@gmail.com. If you withdraw consent, we may not be able to complete a booked service.
4. Disclosure to third parties
We do not sell your personal data. We only share it when needed to deliver the service, with:
- Our staff and subcontractors, such as a PUB Licensed Plumber or an EMA Licensed Electrical Worker, for your job only
- Service providers who run our business tools, such as website hosting, messaging and accounting software
- Government authorities, HDB, Town Councils or building management, where required by law or for permits
Some of these providers may store data outside Singapore. Where they do, we take steps to make sure your data is protected to a standard comparable to the PDPA.
5. Protection of your data
We take reasonable security measures to protect your data from unauthorised access, loss or misuse. These include password-protected devices and accounts, and access limited to staff who need it. No method of transmission over the internet is completely secure.
6. How long we keep your data
We keep your personal data only as long as needed for the purposes above, for warranty claims, or as required by law (for example, accounting records). After that, we delete or anonymize it.
7. Cookies and website analytics
Our website uses cookies and tools such as Google Analytics, Google Tag and Meta Pixel to understand how visitors use the site. This data is collected in aggregate and is not used to identify you. You can disable cookies in your browser settings; the site will still work.
8. Marketing messages
We will only send marketing messages by phone, SMS or WhatsApp with your consent, and in line with Singapore’s Do Not Call rules. You can opt out at any time by replying “STOP” or contacting us.
9. Access and correction
You may ask to see the personal data we hold about you, how it has been used, or to correct it. Send your request to our Data Protection Officer. We will respond within 30 days. We may charge a reasonable fee for access requests, and will tell you the fee first.
10. Data Protection Officer
For questions, requests or complaints about your personal data, contact:
Data Protection Officer Email: handymanclassicservice@gmail.com
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page.